Welcome to our Terms & Conditions for online flower delivery in West Byfleet and the surrounding areas. This document sets out the agreement between you (the customer) and our business, governing your use of our website and any flower delivery orders you place with us. We encourage you to read these terms carefully before placing an order. By using our website or placing an order, you agree to be bound by these Terms & Conditions.
Our online flower delivery service is available to customers located in West Byfleet and neighbouring areas. While we aim to offer prompt and reliable delivery across these locations, orders from outside our designated delivery zones may not be accepted or may incur additional charges. Please consult our delivery information before placing an order to ensure we service your area.
All flower arrangements and related products are available for order through our website. To place an order, follow these steps:
Your order represents an offer to purchase, which we may accept or decline at our discretion. Only when we send an order confirmation does a contract between us come into effect.
We strive to ensure that all product descriptions, images, and pricing are accurate. However, as flowers are seasonal and stock varies, certain blooms or wrapping may be substituted with similar items of equal or greater value if the selected choice is unavailable on your delivery day. We endeavour to maintain the look and value of your chosen arrangement in all cases. Such substitutions will not affect your statutory rights.
All prices listed on our website are in Pounds Sterling (GBP) and inclusive of VAT, where applicable. Delivery charges are indicated separately and apply based on the delivery location and service selected. Payment must be made at the time of ordering using one of our accepted payment methods, which may include major credit/debit cards or other secure online payment solutions. Your payment will be processed and, once accepted, your order will progress to fulfilment.
If, for any reason, payment is declined or not completed, your order will not be processed. We reserve the right to cancel any order if we believe the payment information provided is fraudulent or incorrect.
If you wish to amend or cancel your order, you must contact us as soon as possible. Due to the perishable nature of flowers, we can only accommodate changes or cancellations if we receive notice at least 24 hours prior to the scheduled delivery date. After this period, your order will already be prepared and may be in transit or delivered, and amendments or cancellations may not be possible. Refunds for cancelled orders will be processed to the original payment method, subject to our refund policy.
Delivery of your order will occur on the date specified during the order process unless otherwise notified. While we endeavour to deliver on time, circumstances beyond our control (such as adverse weather, supply shortages, or delivery difficulties) may cause delays. We do not accept liability for losses incurred due to delayed delivery, but we will inform you as soon as possible if such a delay occurs.
On delivery, if the recipient is not present, our driver will follow any special instructions provided (e.g., leaving with a neighbour or in a safe place). If no suitable arrangements are possible, we will attempt to contact you. If redelivery is required due to absence or incorrect address details, an additional delivery charge may apply.
You are responsible for providing accurate order and delivery information. Please double-check recipient names, addresses, postcodes, and any special instructions to avoid delays or failed deliveries. We will not be held liable for losses or non-delivery arising from incorrect or incomplete information provided by the customer.
Our team takes great pride in delivering high-quality, fresh flowers across West Byfleet and nearby areas. If you are dissatisfied with the flowers or experience any issues upon receipt, please notify us within 24 hours of delivery. Where possible, provide photographs of the product. Our team will investigate and, if appropriate, offer a replacement, refund, or partial credit at our discretion. As flowers are perishable, we cannot accept returns after 24 hours post-delivery unless your statutory rights apply (e.g., goods not as described or damaged on arrival).
We are not liable for any indirect, incidental, or consequential damages arising from your use of our services, unless required by law. Our maximum liability in relation to any order will never exceed the total price paid for your purchase, including delivery costs.
We cannot accept liability for events outside our reasonable control, including but not limited to strikes, transport disruptions, weather conditions, or interruptions in our supply chain.
You agree to use our website in accordance with applicable laws and not to misuse it or engage in fraudulent or harmful activities. We reserve the right to suspend or block access to our website without notice for security or maintenance reasons.
All content on this website, including text, images, and arrangement designs, are the intellectual property of our business, protected by applicable copyright laws. You may not duplicate, copy, or use our materials for commercial purposes without consent.
Your personal information provided during the order process is handled in accordance with our Privacy Policy. We take data protection seriously and process your data to complete your order and improve your customer experience. We do not sell or share your details with third parties except where it is necessary to fulfil your order (e.g., to delivery providers).
These Terms & Conditions and any contract for the purchase of goods from us shall be governed by and interpreted in accordance with English law. The courts of England and Wales will have exclusive jurisdiction in relation to any claim, dispute, or other matter arising from these terms and from your use of our website or services.
We reserve the right to update or modify these Terms & Conditions at any time without prior written notice. Please check this page regularly for changes. Continued use of our website or further orders placed after any amendments indicates your acceptance of the revised terms.
If you require further explanation of our Terms & Conditions or wish to provide feedback or make a complaint regarding your flower delivery in West Byfleet, please contact us via the means specified on our website. We aim to respond to all queries in a timely and constructive manner.
These Terms & Conditions apply to all customers placing flower delivery orders for West Byfleet and all adjacent areas we serve. By ordering with us, you confirm your acceptance of these terms in full. If you do not accept any part of these Terms & Conditions, please refrain from placing an order or using our website. Your statutory rights are not affected by these terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Byfleet, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Byfleet.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
