At Flower Delivery West Byfleet, we are dedicated to delivering only the freshest flowers to homes and businesses throughout West Byfleet and the surrounding areas. As your trusted local florist, we take immense pride in our service, quality, and the satisfaction of every customer. Our fresh flower guarantee ensures your blooms arrive in beautiful condition and remain radiant for as long as possible.
We understand that sometimes, despite our best efforts, flowers may arrive with damage due to transit or handling. If you receive a delivery and notice that any stems are significantly damaged, wilted, or not as described, please let us know straight away. To help us resolve the issue quickly, please report any concerns regarding damaged items within 24 hours of delivery, along with clear photographs of the affected flowers and the packaging.
Our Fresh Flowers Guarantee means your bouquet or arrangement is crafted as close to your delivery time as possible, using blooms at their peak. We guarantee our flowers will look fresh and vibrant for a minimum of 5 days from the date of delivery, provided they are cared for according to the instructions included with your order. If your flowers begin to wilt or deteriorate within this window, please contact us immediately so we can make things right.
Your satisfaction matters deeply to us. If your flowers arrive damaged, do not meet our freshness promise, or are not what you ordered, you are entitled to choose between a full refund or a complimentary replacement. In some cases, we may also offer a part-refund where appropriate. Your preferred resolution will be actioned swiftly, ensuring your experience with Flower Delivery West Byfleet is positive and worry-free.
If you have any concerns, complaints, or feedback about your order or experience, we encourage you to reach out to our team. The quickest way to register a complaint is to use our online contact form, detailing your order reference and nature of your concern. Our customer service team will promptly review your case, investigate the issue, and contact you within two working days with a resolution. Your feedback is invaluable in helping us continue to improve our service for the West Byfleet community.
As a long-standing florist serving the West Byfleet area, we value the trust that local households and businesses place in us. We approach every order—big or small—with care and attention. Our returns, refunds, and complaints policy is designed to give you complete confidence in both our flowers and our service. Thank you for choosing Flower Delivery West Byfleet for all your fresh flower needs.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
